Case management is applied in every industry. In the legal sector, it helps to keep track of legal cases as well as client service optimization. In the medical sector, it is helpful in planning, processing, and monitoring health care services.
Basic case management characteristics
- Has defined goal.
- Has a clear start and end.
- Entails gathering data from multiple sources.
- Involves impulsive and non-routine course of action.
- Needs human judgment in determining the next action course.
- Needs a case manager to efficiently coordinate every process.
In this post, let’s discuss case management in the healthcare sector.
Technology has enhanced certain functions drastically like –
- Registration & patient information management.
- Prescriptions management.
- Tracking diagnosis.
- Monitoring overall patient’s medical history.
There are some case management tools are designed for general healthcare & lifecycle management of the patient, while a few are programmed to handle complex cases in clinical settings.
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How healthcare case management tool makes a difference?
Keep patients updated
Caseworkers work seamlessly with patients via different channels. The software makes it convenient to access a patient’s profile as it holds crucial data like medical history, diagnosis, and test results. It is necessary to create a holistic patient experience.
Quick case manager change
Sometimes patients are not satisfied with their case to manage, so they can request to have their case handled by someone higher up. As the patient’s information is available from the centralized database, it is easy to pass the profile to someone higher up, so that they can handle and try to offer better services.
In major surgery, there are several approvals and authorizations needed within the hospital and even the patient’s healthcare providers. Manually handling these communications take plenty of time and effort. It delays patient care as well as hinders case resolution.
An automated case management program quickly forwards approval requests and thus removes the bottlenecks and delays in patient care delivery.
A streamlined process for quick resolution
With a reliable automated case management solution administrative tasks associated with delivering healthcare services are greatly streamlined. It makes it easy to quickly and efficiently resolve cases.
Streamlining administrative tasks reduces the medical staff’s burden, which releases them to concentrate more on delivering the best patient care. Process simplification enhances accuracy and caseworkers make few mistakes. It makes a huge difference in the healthcare clinical setting.
Patient’s data is protected
Patient-related data lies in a centralized location. It includes their address, appointment history, case notes, schedules, billings, claims, and more. Caseworkers and stakeholders can access, store, track and change data safely and securely.
Data is seamlessly transmitted across the internet to other healthcare providers or doctors in remote locations. The advanced case management tool has a role-based access feature. It means only personnel authorized can access and work with the data.